At The SKRTT, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before placing an order.
Return Window
We offer a 14-day return policy, meaning customers may request a return within 14 days after receiving the item.
Return Eligibility
To qualify for a return, the item must:
- Be unused and in original condition
- Be in the original packaging
- Include proof of purchase or order confirmation
- Include all accessories and included materials
Items returned without prior approval may not be accepted.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.
Please include:
- Your order number
- Photos of the issue
- A brief explanation
Return Shipping
Depending on the reason for the return, customers may be responsible for return shipping costs.
If the issue was caused by our error, we may provide return instructions or a return shipping label.
Non-Returnable Items
The following items may not be eligible for return:
- Used products
- Opened hygiene or personal-use items
- Clearance or final sale items
- Customized or personalized products
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds are typically processed within 3–10 business days back to the original payment method.
Exchanges
We accept exchanges for eligible unused products subject to availability.
Return Address
BKK VIET NAM CO., LTD
36B Nguyen Sy Sach,
Hung Binh, Vinh,
Nghe An 460000,
Vietnam
Contact & Support
Phone
Customer Support Hours
08:00 AM – 09:00 PM (GMT+7)