Refund and Return Policy

Welcome to The Srkt!

Thank you for choosing us. We are dedicated to providing top-quality products and exceptional service. For any inquiries or concerns about your order, feel free to contact us. We aim to make your shopping experience seamless and enjoyable.

1. Delivery Information

  • Processing Time: 1-3 Business Days
  • Shipping Time: 15-20 Business Days
  • Total Delivery Time: 16-23 Business Days
  • Tracking Details: Once shipped, a tracking number will be sent to your email.

Note:

  • Changes to the shipping address cannot be made after dispatch.
  • We do not ship to P.O. Boxes.

2. Order Cancellations

  • Timeframe: You may cancel or modify your order within 12 hours of placement by contacting us at support@theskrtt.com.
  • Fees:
    • No fee if the order hasn’t been processed.
    • A 15% management and transaction fee applies for cancellations after processing.

3. Return Policy

We only accept returns for defective or damaged items.

Eligibility:

  • Accepted Returns: Items must be unworn, unused, unwashed, and in original condition with tags attached.
  • Non-Accepted Returns: Returns due to dislike, sizing issues, or non-defective reasons are not eligible.

Steps to Initiate a Return:

  1. Contact support@theskrtt.com within 14 days of receiving your order.
  2. Include your order number, issue description, and photos of the defective/damaged item.

Shipping Notes:

  • Return shipping costs are non-refundable.
  • Use trackable shipping for items over $75 to ensure safe delivery.

4. Exchanges

We offer exchanges only for defective or damaged items.

How to Request an Exchange:

  1. Email support@theskrtt.com with your order details and photos of the defect/damage.
  2. If approved, we will provide a return address.
  3. Processing time for exchanges is 5-7 Business Days after receiving the returned item.

5. Refunds

Refunds will be issued to your original payment method within 5-7 Business Days after receiving and inspecting the returned item.

Haven’t received your refund?

  • Check with your bank or credit card company for processing times.
  • Contact us at support@theskrtt.com for further assistance.

6. Contact Information

  • Email: support@theskrtt.com
  • Phone: +1 (914) 676-3045
  • Address: 1401 Pennsylvania Ave, STE 105 – 1879, Wilmington, DE 19806
  • Hours: 9 AM – 5 PM PST, Monday to Saturday

7. Important Notes

  • Refund Timeframe: 5-7 Business Days after receipt of the returned item.
  • Shipping Costs: Non-refundable. Refunds apply to the item(s) only.

If you have any further questions, don’t hesitate to reach out. We’re here to help!

8. Additional Resources

For more details on our policies and services, please visit the relevant sections of our website: