Frequently Asked Questions (FAQ)
Refunds & Returns
Q1: Can I return or get a refund for a product?
You may request a refund or return within 14 days of receiving your order. The product must remain unused and in its original condition. Refer to our Refund & Return Policy for detailed instructions.
Q2: What should I do to start the refund or return process?
Submit a Refund & Return Request Form on our website or email us at support@theskrtt.com with your order details and the reason for your request.
Q3: How long does it take to process a refund or send a replacement
Once we inspect the returned item, your refund or replacement will be processed within 5-7 business days. Refunds are credited to your original payment method.
Shipping
Q4: What shipping options do you offer?
We provide free shipping on all orders. Processing takes 1-3 business days, and delivery time is approximately 15-20 business days, depending on your location.
Q5: How do I track my shipment?
After your order ships, you’ll receive an email with a tracking number and a link to the carrier’s website for tracking.
Q6: Do you offer international shipping?
Currently, we ship only within the United States. For inquiries about other regions, please contact us directly.
Privacy & Security
Q7: Is my personal information secure with you?
Yes, we are committed to protecting your data. Check out our Privacy Policy for comprehensive details.
Q8: How do you use cookies on your website?
Cookies enhance your experience on our site. Visit our Cookie Policy to learn more and manage your preferences.
Q9: Does your privacy policy align with legal standards?
Our Privacy Policy complies with regulations such as GDPR and CCPA to ensure your data is protected.
Order Management
Q10: Can I modify my order after placing it?
If your order hasn’t been processed or shipped, contact us as soon as possible to make changes.
Q11: Can I cancel my order?
Orders that haven’t been processed or shipped can be canceled. Reach out to us promptly at support@theskrtt.com.
Q12: Are discounts and promotions available?
Yes, you can apply discount codes during checkout, subject to terms and expiration dates.
Other
Q13: Do you offer warranties for your products?
We don’t provide warranties, but you can request a return or exchange in accordance with our Refund & Return Policy.
Q14: How do I contact customer service?
Email us at support@theskrtt.com or use the Contact Form on our website. We respond within 24 hours on business days.
Contact Information
If you have any questions that are not answered above, please contact us at:
- Email: support@theskrtt.com
- Phone: +1 (914) 676-3045
- Address: 1401 Pennsylvania Ave, STE 105 - 1879, Wilmington, DE 19806